VidaMar Resort Hotel Madeira

Q: Can you please arrange airport transport?

If booking directly with the hotel we advise you select one of our transfer included packages. If you have arranged your accommodation with a tour operator we can provide a standard transfer at the price of 37.50 Euros or a deluxe transfer at the price of 45.00 Euros, each way. If service is requested during weekends, bank holidays and between 22h00 and 7h00 an additional tax of 20% is applied. In case interested please provide flight number and arrival time.
Public bus service: www.ana.pt

Q: Is there a charge for internet access in the room?

A: Nowadays the internet is free of charge in the rooms and in the public areas.

Q: Does the Hotel provide pool/sea towels?

A: The Vidamar Resort Hotel Madeira provides one pool/sea towel per person (adult or child) per day, which works with a towel card system. This card is given on check-in against a €20,00 deposit on the invoice. The card is then changed by one towel at the designated area by the outdoor pools. At check-out, the card is returned and the deposit is waived from the invoice. For each card that is not returned, the fee is €20,00.

Q: How much is the kids club for a 2-year-old child?

A: The Aquatica Kids World from 04 to 12 years old is free of charge. The price for the Crèche Estrela do Mar (0-3 years old) is of € 7,50 per hour. This service has to be pre-booked within at least with 24 hours in advance.
Babysitter: 10.00 euros per hour/child. Pre-booking is required.

Q: What kind of pools are accessible for adults and children on Winter?

A: Four outdoor pools with sea water (one for children) are available all year round, subject to the weather conditions. Hotel has available the “Aqua Area (indoor heated pool) on a free of charge basis for all the guests.

Q: What time is check-in/ check-out?

A: Check-in is available from 2pm and check-out should be done until 12 noon promptly.

Q: How deep are the swimming pools. And is the indoor pool area/spa free of extra charge?

A: The access to the outdoor and indoor swimming pool (Aqua Area) are free of charge for our guests. The Thalasso Sea Spa has an entrance fee of € 30,00 per person.

Q: How far is your hotel from the New Year's Eve fireworks show? Can we see it from the Hotel?

A: Guests choosing the Gala Dinner package will have free access to the hotels roof top firework display. Guests may pay a HB supplement on arrival to gain entrance to the roof top firework display.

Q: How far is the main Hotel door from the Estrada Monumental? Which is the height inclination between the Hotel and Estrada Monumental?

A: The distance between the Hotel’s main door and the Estrada Monumental is ca 50 meters with a 15% degree of height inclination.

Q: Could you give us details and location of the Madeira Golf Courses?

A: Madeira Island has two Golf Courses:
“Santo da Serra Golf Course”, located close to the picturesque village of Santo da Serra, east of Funchal and at 30 minutes from our Hotel.
www.santodaserragolf.com

O “Palheiro Golf Course”, located only 15 minutes from our Hotel with fabulous views towards Funchal Bay and sea.
www.palheirogolf.com

Both golf courses provides free courtesy bus, based on availability; pre booking is required. Our Hotel offers discounted rates for both Golf Courses.

Q: What type of sport activities do you have on Winter Time? E.g. group class exercises, dance classes, etc.?

A: Hotel has the VIDA Health Club with several group classes activities free of charge for our guests, such as hydro gym, body balance, Pilates, dance classes (Zumba, aero dance, salsa) body combat, cycling etc. available all year round. Schedule is set up monthly.

Other “In house free sport activities”:
Billiards and table tennis and squash.

Hotel may book for you (surcharge) outdoor sport activities such as:
Levada walks, diving, trips, bike rental, stand up paddle and canyoning.

Q: What is the Double Room maximum capacity?

The Double room can take up to 2 adults and 2 children from 0-11 years old or 3 adults providing an extra bed. Babies also count to the maximum capacity. Cots are available free of charge.

Q: Does the Hotel provide a Spa and is it free of charge?

A: The Vidamar Resort Madeira has a Thalasso Sea Spa centre, providing health and beauty treatments. This wellness centre feature both wet and dry areas encompassing 14 rooms for treatments as well as for interior and exterior massage with corresponding relaxing areas. Around them, there is the pool with whirlpool features, the Jacuzzi, the sauna, the Turkish bath as well as the Contrast Vichy and Scottish showers. The access is for adults only (Guests above 16 years old) and there is a 30€ fee per adult/service.

Q: Is the Hotel’s outdoor swimming pool open for the general public? How much it costs?

A: Our outdoor swimming pools are open to general public. There’s a fee of 25.00 euros per person/entrance, including sunbed, parasol and towel.

Q: The hotel has beach access or how near the nearest beach is?

A: Our resort has a sea level platform with direct access to the sea

Q: Do you have a dress code for the restaurants? Is it needed jacket and tie?

A: The dress code in our restaurants is smart casual. There is no need for jacket and tie except for the Reveillon Gala Dinner where black suit and tie is required

Q: Is the access to the Thalasso Sea Spa free of charge?

A: The access to the wet area of the Thalasso Sea Spa (vital swimming pool, sauna, Jacuzzi, contrast shower and Turkish bath) has a cost of 30.00 euros per person. We remember that the Hotel has also the Aqua Area with indoor swimming pool, sauna and Jacuzzi free of charge for all guests.

Q: Does the Hotel have direct access to the sea?

A: The Hotel has the biggest sea level platform in Madeira Hotels, with direct access to the Ocean and 3 seawater swimming pools.

Q: Do your Hotel cater for a gluten free diet, specially the bread?

A: The Hotel provides gluten free meals, including bread. Please request it at making the reservation and our Executive Chef will be most pleased to prepare it for you.

Q: Do we need to pre-book the treatments at the Thalasso Sea Spa? Can we use the hydrotherapy/ spa swimming pool after the massage/treatment?

A: We do require pre-booking at the Thalasso Sea Spa through the number 00351 291 717 648 or when doing check in at the Hotel. When booking a massage or treatment at the SPA, you have access to the Thalasso Sea Spa wet area: vital swimming pool, sauna, Turkish bath and relaxing area.

Q: Does the Hotel offer All Inclusive rates?

A: All Hotel rates include Half Board with Dine Around concept, where guests can enjoy dining on 5 different restaurants (drinks not included). Full Board is also available (drinks not included). The Hotel does not have all-inclusive meal plan.

Q: Are either of the Hotel’s outdoor pools heated?

A: Our outdoor swimming pools are not heated, however our indoor pool is heated and it has an exterior area where you can swim.

Q: Does your Hotel have facilities for disabled people?

A: Hotel offers rooms totally designed for the requirements and comfort of disabled guests. Wheelchairs are easily accessible to every part of the room, walk-in shower and public areas of the Hotel.

Q: Does the Hotel have indoor swimming pool available all year round. Do you accept children?

A: Hotel’s Aqua Area offers free of charge indoor swimming pool, sauna and jacuzzi all year round. Children are allowed, having a separated children swimming pool area. Adult supervision is required.

Q: Which is the minimum age to use the Thalasso Sea Spa facilities and treatments.

A: The minimum age to use the Thalasso Sea Spa is 16 years old.

Frequently Asked Questions